Delivery, Postage & Returns

TERMS AND CONDITIONS

 

DELIVERY & POSTAGE

Due to high parcel volumes and covid cases, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

Free Shipping on orders over $160 in AUSTRALIA. Free delivery will be sent via Australia Regular Post and usually take between 3-21 business days dependent on the location of the customer. 

Any purchases below $160 value will incur an additional $10.95 charge to cover shipping and handling cost. 

ALL order come with Free Signature on delivery. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).  

All customers will receive a confirmation email upon placing their order. Please check your junk mail folder if you haven't receive any order confirmation.

All items will be carefully checked to ensure no damage before sending out. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

If a product is ordered that is currently out of stock, we will ensure to contact the customer as quickly as possible. The customer will then be offered to wait for the product to be restocked, alternatively, we will offer an exchange or full refund of the product value.

 Any PRE-ORDER will be sent out when the item(s) is restocked. Any date that shown on the website is just an estimate guideline only. Email will be sent out with tracking upon delivery. 

RETURNS 

  • All products are covered by 6 months warranty for manufacturing faults, excluding those sold on specials. All items are carefully checked before shipment. 
  • All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution or your mobile phone screen settings. Just as all people are individuals, so too is the leather product. Each piece are unique with vary shades, patterns and irregularities. Without these characteristics you lose the artisan touch. Even with the same colour and same styles of the bag, colour variation does occurs due to the original skin colour of the hide. 
  • Little Armoire will replace any item incorrectly delivered to you. Incorrect or faulty stock must be reported within 7 days of delivery.

  • Changed your mind? Don’t worry: if for any reason you are not happy with your purchase, you have 14 days to return your item(s) for refund/exchange. All returned items for exchange and refund must be unused and in new condition, with all hang tags attached and in the original packaging. Any used product cannot be exchanged or refunded. So please select carefully. We are here to assist you to select the right product. Simply contact us for more live photos, video, colour or any other product specification inquiry.

  • Change of mind customer have to pay for their own return postage. Postage cost are non-refundable. Returns have to be made within 14 days from receiving the goods.

  • In the event of returning goods, Little Armoire must be notified. Following this, the item must be packed properly and posted back to Little Armoire. We are not responsible for returned items lost in transit. 

 

FOR INTERNATIONAL DELIVERY, please send us an email for shipping rate. 

 

Any question regarding your order, please contact us as below;

Tel: (03) 6234 5691

Email: contact@littlearmoire.com.au